The lead time for custom orders depends on the complexity of the design and the order quantity: for simple customization (e.g., pattern printing), the lead time is about 3-5 days; for complex customization (e.g., new mold opening), it may take 7-10 days. The specific time can be confirmed with the service team.

Hangzhou Cai Xiang will continue to deepen its expertise in the packaging sector, delivering superior products and professional services to create greater value for partners, with a commitment to becoming a leader in the high-end packaging industry.

If the product is damaged upon receipt, please take photos/videos of the package and the damaged product in time, and contact the one-to-one service team. The company will verify the situation and provide solutions such as replacement or compensation.

"Quality as the Foundation, Creativity as the Soul, and Customer First,"

Interested customers can contact the company through official channels (phone, email, online consultation). The one-to-one professional team will communicate needs, provide quotations, confirm plans, and follow up the entire process from production to delivery.